Returns & Exchanges
At ModdedZone, we stand behind our custom gaming hardware and want you to be fully satisfied with your gear. If your controller doesn't meet your performance expectations, you can initiate a return or exchange within 14 days of delivery.
Initiate Your Request
Log into your account or visit our support portal to submit a return request with your order number and the reason for the return.
Prepare the Package
Securely pack the controller in its original packaging, ensuring all included accessories, cables, and documentation are inside to avoid restocking fees.
Ship to ModdedZone
Affix the provided shipping label or use a tracked carrier to send your item to our specialized service center for inspection.
Inspection and Refund
Once our technicians verify the hardware condition, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing