Frequently Asked Questions
Everything you need to know about your custom gaming gear.
How long does it take to build and ship my custom controller?
Each controller is hand-crafted to order. Standard processing typically takes 7-14 business days, while priority build options are available for faster turnaround. Shipping times vary based on your selected carrier at checkout.
What is the warranty policy on ModdedZone products?
We provide a standard 90-day warranty covering all internal modifications and labor. We also offer extended warranty plans that cover accidental damage and wear-and-tear for up to one year.
Can I use these controllers in official gaming tournaments?
Our standard custom controllers are tournament-legal. However, controllers equipped with specific 'Mod' features like Rapid Fire may be restricted. We recommend checking individual tournament regulations before use.
What happens if I receive a defective item?
If your product arrives with a technical defect, please contact our support team within 48 hours of delivery. We will provide a prepaid return label and prioritize a repair or replacement for your device.
Do you offer international shipping?
Yes, we ship our custom electronics worldwide. Please note that international customers are responsible for any customs fees, duties, or taxes imposed by their local government upon arrival.
Are your controllers compatible with next-gen consoles?
Absolutely. We offer fully customized solutions for PlayStation 5, Xbox Series X|S, and PC, ensuring full compatibility with the latest hardware and haptic feedback features.